When 37Signals launched Hey.com a few years ago, I was intrigued. I liked many of the ideas that underpinned it, but I also tend to like the way the owners of 37 Signals – Jason Fried and David Heinemeier Hansson (aka DHH) – think about and solve problems (I’m an avid Basecamp user). I was not put off by the cost.
The only thing that stopped me from trying it outright was that you were declaring ‘Day Zero’ for your email, and they didn’t support your own domain name. I really didn’t want a hey.com email address. They solved that latter problem within a year (but you still start over when you move to their email).
My situation changed for my personal email, so I decided to give it a try. A few years ago, I started forwarding my longtime Gmail address to a new email on my own email domain that I’d started using (it was easier to give out than my full name, which is hard for some people to spell right, @gmail.com). I used Google Apps for this email’s new address. But I wasn’t happy with it – I quite like Google Apps/Workspace for my work email, but I found it too much for personal email.
It seemed like the perfect time to try Hey.com. I could keep my longtime Gmail address, which forwards all my email anyway, and try it on my new domain.
I signed up and tested it out. It took a few days to get used to the way Hey.com worked, but from the start, I liked it. I’m coming up on six months of using it, so I thought I’d share my thoughts on it – and whether or not I plan to keep it or start using it for my business.
Things I Like:
- I like sorting my email into buckets with the irritatingly named ‘Imbox’ – it took a few days of training to get it right. But six months on, it pretty much sorts my email for me without having to think about it.
- I love the thumbs-down feature for never hearing from someone/something again. This, to me, is the killer feature of Hey.com, and I can’t figure out why Gmail hasn’t stolen it yet. Gmail has a block function, but it only works sometimes. Hey.com’s block function works all the time. You never hear from them in your “Imbox” again (but there is a folder where you can find all these emails you blocked, just in case something was mis-sorted).
- I like the automated bin for receipts and confirmations. I didn’t realize how many of these stupid things were crowding up my inbox. Happy they just get put somewhere for storage, and I don’t have to mark them as read or anything.
- The calendar is nice, and I’m happy it’s included in the price, but I don’t use it. My life isn’t busy enough that I need hardcore calendaring. iCal suffices for the few things I need to be scheduled and reminded of.
Things I didn’t like:
- I already mentioned having to start from scratch. Six months on, I’d love to be able to search my 20-year email archive in Hey, but I can’t. So when I do need to find something, I still have to go into Gmail and look for it (they recommend backing up to your computer, but nothing really beats Gmail search when you need something fast). I’d never give up the Gmail address anyway, as it’s connected to so many registrations and accounts (I’ve had this Gmail account since you needed to be invited).
- The Feed. In principle, I like the concept of the feed. But what I learned after a few weeks is that it just made it really easy to ignore all the newsletters I was subscribed to, even the ones I cared about. Putting them all in one place showed me that I was subscribed to too many, and it quickly became apparent that I couldn’t keep up with them. The Feed has become another ‘to-do’ list of things to go through. But since it’s in its own tab, I don’t go through it at all. There’s pretty much six months of newsletters I haven’t read or looked at. Which I guess means I didn’t want them in my life anyway. Not sure what ‘solution’ I’m looking for here. But maybe I should go through the feed and rethink my favorite newsletters so I at least see those (or move them to RSS).
- I also learned that for personal email, I don’t actually send many emails. 99.99% if my Hey usage is just receiving email. I barely send any.
- Set Aside is another useful feature on paper, but in practice, since I don’t live in Hey.com, I forget about the things placed there anyway.
Verdict
I like Hey. It’s well thought out, easy to use, and I like the price. Really, it’s just helped me ignore a lot of unimportant email, which I suppose makes it worth the price in time saved. I’ll probably keep using it for the foreseeable future.
I really wanted it to work out enough to entice me to use it for my business email, but I don’t think I will. I’ve used Google Apps on my own domain for Anglotopia for almost 20 years. My email archive is a very valuable business asset on its own, and it’s important to my daily operations as I’m constantly searching through it for things. Having to start over with Hey just does not appeal. The search in Google Apps/Gmail is amazing (so is Hey’s).
Google’s lackluster attempts at email sorting are good enough (I use the Primary, Promotions, and Social Tabs). I just wish it had a screener like Hey. I get a lot of email from people I never want to hear from again, and the block function just doesn’t work properly. I also use the entire suite – I use Google Meet for calls and Docs for files, etc. I get good value out of the $7 a month I pay for it. The thought of starting over and moving to something new just doesn’t appeal to me right now. But that might change if I feel like my email is overloaded. But it’s really not.
Have you used Hey.com? What do you think about it?